Trust begins with clear terms

Keytive.com is part of Nordkey AB (559418-0498), Kivra: 559418-0498, 106 31 Stockholm, Sweden. From now on, Nordkey AB will be referred to as "Keytive.com". In addition to these Terms and Conditions, our Privacy Policy also applies.

1. Order

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all information about products, prices, billing, and delivery details. If there is any error in the order confirmation, please contact our customer service immediately.

Missing Order Confirmation

Due to technical failures or other circumstances beyond the control of Keytive.com, your order confirmation may be delayed or not received at all. If your order confirmation is delayed for more than 30 minutes, please contact our customer service.

2. Payment

Keytive.com payment services are securely handled by Stripe, Inc. and Kustom AB, ensuring secure and reliable transactions. Both payment methods employ 3D Secure technology to safeguard your card transactions online.

Stripe

Payments processed through Stripe, Inc. provide a secure and seamless checkout experience and allow purchases to be completed using supported payment methods such as debit or credit cards.

Further information about Stripe:

• https://stripe.com/
• https://stripe.com/terms

Kustom Checkout

Payments processed through the Kustom Checkout solution provided by Kustom AB manage the checkout interface and display the payment methods available for your purchase.

Kustom does not process payments directly. Depending on the selected payment method, payment processing is handled by a separate payment service provider.

By completing a purchase through Kustom Checkout, you agree to these Terms and Conditions and acknowledge Kustom’s Terms of Use and Privacy Notice.

• Terms of Use: https://www.kustom.co/legal/kustom-checkout-terms-of-use
• Privacy Notice: https://www.kustom.co/legal/kustom-checkout-privacy-notice

To facilitate payment processing, personal, contact, and order details may be shared with the relevant independent payment providers. The use of such data is regulated in accordance with applicable data protection laws and the respective privacy policies of the payment providers.

Keytive.com does not store full card numbers or sensitive payment information.

3. Delivery

Digital goods (product keys) are delivered immediately to the email address provided by the Customer during checkout. In rare cases, technical delays of 1–5 minutes may occur. If you cannot find your email after placing your order, we recommend checking your spam or junk mail folder.

If the delivery time for your digital products exceeds the expected delay of 5 minutes, please contact our customer service immediately. We will investigate the issue and take appropriate measures to ensure that you receive your purchase as quickly as possible.

We strive to communicate any delays clearly and minimize any inconvenience caused by delivery issues.

4. Prices

All prices in the store are quoted in EUR and include VAT.

We reserve the right to adjust prices due to supplier price changes, technical errors, typographical mistakes, or inaccurate information.

Prices displayed in the English-language store may vary depending on the Customer's country of residence. The transaction currency will depend on the Customer’s location. All prices include VAT, and the applicable VAT rate is determined by the country in which the Customer is located.

5. Product Information

All product images and descriptions provided on Keytive.com are for illustrative purposes only.

Please note that product images may appear differently depending on your monitor settings and screen calibration.

6. Campaigns

Discount codes cannot be combined with other promotions or offers unless otherwise stated.

7. Right of Withdrawal

Unlike physical goods, digital products are not subject to a right of withdrawal once delivery has begun.

This applies to all digital products delivered automatically in connection with a purchase. The standard 14-day withdrawal period under distance selling regulations does not apply due to the nature of the products, in accordance with the Swedish Act on Distance Contracts and Contracts Away from Business Premises (2005:59), Chapter 2, Section 11.

By placing an order, the consumer expressly waives the right of withdrawal.

8. Complaints

The right to make a complaint covers products that are defective under applicable consumer protection legislation.

If there is a problem with a digital product or if a purchased item is missing, the Customer must contact Keytive.com customer service at:

support@keytive.com

Customers have the right to submit a complaint within three years and two months from the date of purchase, provided the complaint is made within a reasonable time after discovering the defect.

When submitting a complaint, please provide:

• Order number
• Reason for the complaint

Postal Complaints

Nordkey AB
Kivra: 559418-0498
106 31 Stockholm
Sweden

Once we receive your complaint, we will review the matter and notify you of our decision as soon as possible.

If the complaint is approved, we will:

• Correct the issue
• Replace the product, or
• Provide a refund

depending on the circumstances.

Keytive.com reserves the right to reject complaints if the product is not considered defective under applicable consumer protection legislation.

9. Dispute Resolution

If a dispute cannot be resolved between the Customer and Keytive.com customer service, the Customer may contact the Swedish National Board for Consumer Disputes (ARN):

Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm
Sweden

Customers residing within the European Union may also use the EU Online Dispute Resolution (ODR) platform to resolve disputes online.

10. Limitation of Liability

Keytive.com shall not be liable for indirect damages arising from the use of any product.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control (Force Majeure), including but not limited to:

• Labor disputes
• Fire
• War
• Government actions
• Supplier delays or failures

We also accept no responsibility for product changes, feature modifications, or other actions taken by suppliers beyond our control.

11. Modification of Terms

Keytive.com reserves the right to modify these Terms and Conditions at any time without prior approval from the Customer.

Any changes will be published on the Website.

Changes become effective when:

• The Customer accepts the updated Terms through a new purchase or continued use of the Website; or
• Ten (10) days after Keytive.com has informed the Customer of the changes.

12. Miscellaneous

All information is provided subject to typographical errors, supplier inaccuracies, technical specification errors, and similar circumstances.

Nothing contained herein shall be interpreted as a guarantee, warranty, or representation of fitness for a particular purpose unless explicitly stated.

Keytive.com reserves the right to modify all information on the Website without prior notice.

When shopping at Keytive.com, you enter into a legally binding agreement.

To enter into such an agreement, you must be at least 18 years old. If you are under 18, a parent or legal guardian must approve the purchase for the agreement to be valid.